Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro Tower via e-mail at info@ProudPyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
For discretionary returns where you wish to return an item and your order was fulfilled accurately you will be responsible for outbound shipping and delivery charges. Please note, even if your item was purchased with "Free Shipping" there are still costs associated with that outbound shipping that cannot be refunded. Returns must be received in original condition within 15 days of authorization of return. We do not accept returns of used items. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Pyro Tower Credit. Refunds will be issued once the product has been received and inspected by Pyro Tower Customer Service.
Be sure to retain the original packing materials and original receipt for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Outbound shipping costs are not refundable and will be deducted from your refund total. We do not accept any returns or exchanges on custom orders. PLEASE NOTE: Shipping Charges may not be accurately reflected in your purchase price. We often offer "Free Shipping" or discounted shipping on the website that do not represent the actual shipping cost.
To make a return, carefully repackage your item and ship to the address below:
Bad Idea Supply Co.
Attn: Customer Returns
Original Order Number (mandatory)
943 East 620 Avenue
Mulberry, Kansas 66756
We do not provide pre-paid shipping labels for returns so you can use the shipping company of your choice. Be certain to keep a record of the tracking number in case your return shipment is lost in transit as proof of shipment.