Most of our products including the Pyro Tower and Pyro Burn Cages ship via UPS Ground. Smaller items like replacement hardware or covers for the PyroTower may ship via USPS.
The pieces for the Monolith Fire Tower are too large to ship via UPS and requires a pallet for easy transport and is shipped via LTL Freight. We always request electronic lift gate delivery for our residential orders that require freight shipping so that they can lower the pallet to the ground without the need for special equipment on the receiving end. Our shipping software automatically emails tracking information for each package when it ships for your peace of mind.