Pyro

I Only Received Part of my OrderWe&apos;re sorry for the trouble! Nearly every product we sell ships in multiple boxes to meet UPS requirements for size and weight. Unfortunately, UPS will sometimes deliver one package at a time. Our shipping labels are automated so it&apos;s highly unlikely that we didn&apos;t ship a box. Most of the time your second box will arrive the following business day.
The most frustrating part is that when you track your order on UPS.com, your order will show as Delivered, even if some of the boxes haven&apos;t arrived yet. UPS assigns a Master Tracking Number to your order, and if only one box of a multi-piece shipment is delivered, it will show at the top of the page that everything was delivered.
You can check for sure by entering your UPS tracking number into their website. Look for the link that says Multiple-piece Shipment to see all of the packages in your order.&#xA0;We&apos;re always happy to check for you, so give us a call or shoot us an email if you have questions.

We're sorry for the trouble! Nearly every product we sell ships in multiple boxes to meet UPS requirements for size and weight. Unfortunately, UPS will sometimes deliver one package at a time. Our shipping labels are automated so it's highly unlikely that we didn't ship a box. Most of the time your second box will arrive the following business day.
The most frustrating part is that when you track your order on UPS.com, your order will show as Delivered even if some of the boxes haven't arrived yet. UPS assigns a Master Tracking Number to your order, and if only one box of a multi-piece shipment is delivered, it will show at the top of the page that everything was delivered.
You can check for sure by entering your FedEx tracking number into their website. Look for the link that says Multiple-piece Shipment to see all of the packages in your order. We're always happy to check for you, so give us a call or shoot us an email if you have questions.

I only received part of my order.

Orders

How do I return an order?

Why was my order cancelled for suspected fraud?

How are my items shipped?

How can I change my delivery address after an order has shipped?

How do I track my order?

How long will it take to receive my order?

Do you ship orders to Canada?

What is your Order Cancellation Policy?

Where can I view your Privacy Policy?

What does the Lifetime Warranty cover?

Where are your products made?

Where can I view the assembly instructions?

Abusive Customers

Privacy Policy

Return and Refund Policy

Shipping Policy

Terms of Service

Store Policies

Can I use the Pyro Tower on a wood or composite deck?

Does the Pyro Tower Cover protect the Tower from the elements?

Does the Pyro Tower get hot on all sides?

Does the Pyro Tower put out a lot of heat?

How hot does the Pyro Tower get?

How often do I need to oil my Pyro Tower?

Is the Blaze Tower the same thing as the Pyro Tower?

Is the Pyro Tower easy to assemble?

Monolith Dimensions

Pyro Tower Opening Dimensions

What is the difference between polymerized linseed oil and boiled linseed oil?

What size firewood should I use in my Pyro Tower?

Where can I learn more about your "hand-oiled finish"?

Will the Pyro Tower rust?

Pyro Tower

Are the feet on the Riser Base supposed to be a little loose?

Can I order just a Lid or Riser Base for my Pyro Cage?

Can I use gasoline or other accelerants to start a fire?

Will the Pyro Cage rust?

Will the Pyro Cage warp?

Pyro Cage

I only received part of my order.Updated 3 months ago