Pyro

Returns must be requested within 30 days of the original purchase date and received in original condition within 15 days of authorization of return. We do not accept returns on used items. 

For discretionary returns that are not the result of an error on our part, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery costs. Please note that outbound shipping costs will differ from the shipping charge paid at checkout. While we charge a flat shipping rate for orders, this charge does not represent the actual shipping costs of the item. For clarification, please contact our support team prior to your return and the actual outbound shipping costs can be provided for your exact order. 

You can view our full return policy here.

What is your return policy?

Yes, we do ship to Canada! Unfortunately, due to the size and weight of our items there is a significant additional cost for us to ship to Canada so there is a Flat Rate Shipping Fee of $49 for orders that is automatically calculated during checkout.

Please note that importing products from the U.S. to Canada may result in additional duties, taxes and clearance entry fees as required by the Canadian government that you will be responsible for. You can learn more here.

Do you ship orders to Canada?

In-stock items usually ship within 1 week or less, depending on seasonal demands. Large orders or orders requiring freight shipping may take longer to ship. UPS Ground shipping reaches most places in 2-3 days. You can view the map below to estimate shipping time.

How long will it take to receive my order?

Most of our products including the Pyro Tower and Pyro Burn Cages ship via UPS Ground. Smaller items like replacement hardware or covers for the PyroTower may ship via USPS. 

The pieces for the Monolith Fire Tower are too large to ship via UPS and requires a pallet for easy transport and is shipped via LTL Freight. We always request electronic lift gate delivery for our residential orders that require freight shipping so that they can lower the pallet to the ground without the need for special equipment on the receiving end. Our shipping software automatically emails tracking information for each package when it ships for your peace of mind.

How are my items shipped?

All metal expands when heated. We have carefully designed the Pyro Cages to minimize the warpage that can result when the metal is hot, but it does happen to varying degrees. When burning organic material like limbs and leaves the effect is less than processed artificial material like plastic or wood that has glue or adhesive. While the panels can distort it does not impact the effectiveness of the unit - any gaps that can develop are still small enough to safety contain the burn. Generally, the effect is most noticeable during there first couple of burns and tends to even out with use.

Will the Pyro Cage warp?

It's important to note that our Pyro Cages are cut from Mild Steel, and are not made from Stainless Steel. We made this decision very deliberately because we were able to make a burn cage replacement that was nearly 2x thicker than the competition while still providing a larger cage for less money. If left out in the elements untreated, the Pyro Cages will develop a layer of surface rust that is an aesthetic issue only. The cages are much thicker and made from high quality American steel compared to cheaper import alternatives. Over time the Pyro Cages will turn a deep, dark red that we find much more natural in appearance than tarnished stainless steel.

Will the Pyro Cage rust?

You will receive a confirmation email when your order ships out. 

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