Pyro

Abusive CustomersOur company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an order. If a customer is unhappy about an issue they are entitled to express their dissatisfaction, however, we maintain a zero tolerance policy for any abusive, hateful, or threatening conduct. Examples include, but are not limited to, the following:&#xA0;<ul><li>Offensive or insulting language&#xA0;</li><li>Threatening words or behavior either personal or professional &#xA0;</li><li>Discriminatory language about a persons race, gender, or sexual orientation&#xA0;</li><li>Excessive or abusive use of customer support channels I.e. multiple phone calls, chats, and emails in a short period of time regarding a single issue&#xA0;</li></ul>Our company is committed to treating customers in a polite and civilized manner and will always respond in a timely manner to resolve customer issues as quickly as possible in accordance with our published policies and terms of service. However, should a customer violate the Abusive Customer Policy we reserve the right to terminate communication with that individual.

Our company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an order. If a customer is unhappy about an issue they are entitled to express their dissatisfaction, however, we maintain a zero tolerance policy for any abusive, hateful, or threatening conduct. Examples include, but are not limited to, the following:

Offensive or insulting language
Threatening words or behavior either personal or professional 
Discriminatory language about a persons race, gender, or sexual orientation
Excessive or abusive use of customer support channels I.e. multiple phone calls, chats, and emails in a short period of time regarding a single issue

Our company is committed to treating customers in a polite and civilized manner and will always respond in a timely manner to resolve customer issues as quickly as possible in accordance with our published policies and terms of service. However, should a customer violate the Abusive Customer Policy we reserve the right to terminate communication with that individual.

Abusive Customers

Store Policies

How do I return an order?

Why was my order cancelled for suspected fraud?

How are my items shipped?

How can I change my delivery address after an order has shipped?

How do I track my order?

How long will it take to receive my order?

I only received part of my order.

Orders

Do you ship orders to Canada?

What is your Order Cancellation Policy?

Where can I view your Privacy Policy?

What does the Lifetime Warranty cover?

Where are your products made?

Where can I view the assembly instructions?

Privacy Policy

Return and Refund Policy

Shipping Policy

Terms of Service

Can I use the Pyro Tower on a wood or composite deck?

Does the Pyro Tower Cover protect the Tower from the elements?

Does the Pyro Tower get hot on all sides?

Does the Pyro Tower put out a lot of heat?

How hot does the Pyro Tower get?

How often do I need to oil my Pyro Tower?

Is the Blaze Tower the same thing as the Pyro Tower?

Is the Pyro Tower easy to assemble?

Monolith Dimensions

Pyro Tower Opening Dimensions

What is the difference between polymerized linseed oil and boiled linseed oil?

What size firewood should I use in my Pyro Tower?

Where can I learn more about your "hand-oiled finish"?

Will the Pyro Tower rust?

Pyro Tower

Are the feet on the Riser Base supposed to be a little loose?

Can I order just a Lid or Riser Base for my Pyro Cage?

Can I use gasoline or other accelerants to start a fire?

Will the Pyro Cage rust?

Will the Pyro Cage warp?

Pyro Cage

Abusive CustomersUpdated 3 months ago