Our company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an...

Abusive CustomersOur company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an order. If a customer is unhappy about an issue they are entitled to express their dissatisfaction, however, we maintain a zero tolerance policy for any abusive, hateful, or threatening conduct. Examples include, but are not limited to, the following:&#xA0;<ul><li>Offensive or insulting language&#xA0;</li><li>Threatening words or behavior either personal or professional &#xA0;</li><li>Discriminatory language about a persons race, gender, or sexual orientation&#xA0;</li><li>Excessive or abusive use of customer support channels I.e. multiple phone calls, chats, and emails in a short period of time regarding a single issue&#xA0;</li></ul>Our company is committed to treating customers in a polite and civilized manner and will always respond in a timely manner to resolve customer issues as quickly as possible in accordance with our published policies and terms of service. However, should a customer violate the Abusive Customer Policy we reserve the right to terminate communication with that individual.

Abusive Customers

PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email...

PRIVACY STATEMENT &#xA0;&#xA0;---- &#xA0;&#xA0;SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? &#xA0;&#xA0;When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.&#xA0;When you browse our store, we also automatically receive your computer&#x2019;s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.&#xA0;Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. &#xA0;&#xA0;SECTION 2 - CONSENT &#xA0;&#xA0;How do you get my consent?&#xA0;When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.&#xA0;If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. &#xA0;&#xA0;How do I withdraw my consent?&#xA0;If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at <a href="mailto:&lt;a data-fr-linked=">fixit@badideasupply.com</a>&quot; style=&quot;-webkit-user-select: auto;&quot;&gt;<a data-fr-linked="true" href="mailto:fixit@badideasupply.com">fixit@badideasupply.com</a> or mailing us at:&#xA0;Pyro Tower 943 E 620 Ave Mulberry Kansas US 66756 &#xA0;&#xA0;SECTION 3 - DISCLOSURE &#xA0;&#xA0;We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. &#xA0;&#xA0;SECTION 4 - SHOPIFY &#xA0;&#xA0;Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.&#xA0;Your data is stored through Shopify&#x2019;s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. &#xA0;&#xA0;Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.&#xA0;All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.&#xA0;PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.&#xA0;For more insight, you may also want to read Shopify&#x2019;s Terms of Service (<a data-fr-linked="true" href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a>) or Privacy Statement (<a data-fr-linked="true" href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a>). &#xA0;&#xA0;SECTION 5 - THIRD-PARTY SERVICES &#xA0;&#xA0;In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.&#xA0;However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.&#xA0;For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.&#xA0;In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.&#xA0;As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.&#xA0;Once you leave our store&#x2019;s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website&#x2019;s Terms of Service. &#xA0;&#xA0;Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.&#xA0;Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. &#xA0;&#xA0;SECTION 6 - SECURITY &#xA0;&#xA0;To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.&#xA0;If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. &#xA0;SECTION 7 - COOKIES &#xA0;&#xA0;Here is a list of cookies that we use. We&#x2019;ve listed them here so you that you can choose if you want to opt-out of cookies or not.&#xA0;_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).&#xA0;_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider&#x2019;s internal stats tracker to record the number of visits&#xA0;_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.&#xA0;_secure_session_id, unique token, sessional&#xA0;storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.&#xA0;PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where&#xA0;SECTION 8 - AGE OF CONSENT &#xA0;&#xA0;By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. &#xA0;&#xA0;SECTION 9 - CHANGES TO THIS PRIVACY POLICY &#xA0;&#xA0;We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.&#xA0;If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. &#xA0;&#xA0;QUESTIONS AND CONTACT INFORMATION &#xA0;&#xA0;If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at <a data-fr-linked="true" href="mailto:fixit@badideasupply.com">fixit@badideasupply.com</a> or by mail at:Pyro Tower [Re: Privacy Compliance Officer]&#xA0;943 E 620 Ave&#xA0;Mulberry Kansas US 66756

Privacy Policy

RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@ProudPyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect...

Return and Refund PolicyRETURNS AND EXCHANGES&#xA0;Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@ProudPyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.&#xA0;For discretionary returns that are not the result of an error on our part, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery costs. Please note that outbound shipping costs will differ from the shipping charge paid at checkout. While we charge a flat shipping rate for orders, this charge does not represent the actual shipping costs of the item. For clarification, please contact our support team prior to your return and the actual outbound shipping costs can be provided for your exact order. Returns must be requested within 30 days of the original purchase date and received in original condition within 15 days of authorization of return. We do not accept returns on used items. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Proud Pyro Credit. Refunds will be issued once the product has been received and inspected by Proud Pyro Customer Service.&#xA0;Much care is taken to ensure your order arrives in the best possible condition. While the heavy steel is nearly impervious to damage from any reasonable handling during shipment, some scratches to the surface are expected. We package the items so that the side of the tower that can be scratched through the shipping material will be hidden from view once the Tower is assembled. The nature of shipping large and heavy pieces of steel makes some movement inevitable resulting in minor surface scratches that will not affect the performance of your item. Be sure to retain the original packing materials and original receipt for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.&#xA0;Standard Shipping service charges are not refundable. We do not accept any returns or exchanges on custom orders. All reduced price or sale items are final and no returns will be accepted.&#xA0;To make a return, contact Customer Service at info@ProudPyro.com to request a return authorization, carefully repackage your return, and ship to the address below:&#xA0;Bad Idea Supply Co.&#xA0;Attn: Customer Returns&#xA0;Original Order Number (mandatory)&#xA0;943 East 620 Avenue&#xA0;Mulberry, Kansas 66756&#xA0;We do not provide pre-paid shipping labels for returns so you can use the shipping company of your choice. Be certain to keep a record of the tracking number in case your return shipment is lost in transit as proof of shipment.

Return and Refund Policy

Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates. Shipping...

Shipping PolicyOur website includes a &quot;Shipping Date Calculator&quot; that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates.&#xA0;Shipping confirmation emails are sent automatically once your packages are scanned into the shipping carrier&apos;s system. This email will contain package tracking information so you will know how many packages are in transit and when they are estimated to be delivered. Some orders require multiple shipments or multiple carriers to complete &#xA0;By default we do not require a signature for shipments so you won&apos;t have to be home to sign for the package.&#xA0;If you live in a location where your deliveries may not be secure please use the tracking information to make sure someone is home to receive the shipment.&#xA0;We are not responsible for incorrect shipping addresses provided at checkout.&#xA0;Missing items or lost shipments must be reported within 24 hours of delivery.&#xA0;Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@proudpyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Shipping Policy

TERMS OF SERVICE ----- OVERVIEW This website is operated by Pyro Tower. Throughout the site, the terms “we”, “us” and “our” refer to Pyro Tower. Pyro Tower offers this website, including all information, tools and services available from this site...

Store Policies

Abusive Customers

Privacy Policy

Return and Refund Policy

Shipping Policy

Terms of Service