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FAQ

FAQ

Do you ship orders to Canada?

Yes, we do ship to Canada! Unfortunately, due to the size and weight of our items there is a significant additional cost for us to ship to Canada so there is a Flat Rate Shipping Fee of $49 for orders that is automatically calculated during...

What is your Order Cancellation Policy?

In-stock items normally ship less than 48 hours after an order has been placed. Back-ordered items will usually ship within 1 week once order has been placed. We will accept cancellation of your order for items that have not shipped or that are on...

Where can I view your Privacy Policy?

PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email...

What does the Lifetime Warranty cover?

Pyro Tower products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or...

Where are your products made?

Everything we sell is made in the USA using American Steel. Most of our products are cut right here in Kansas, but if you're familiar with Kansas City where some of our items are cut, the city is split in half between Kansas and Missouri. The...

Where can I view the assembly instructions?

You can download a PDF version of the manuals and instructions here: Pyro Tower Pedestal Base Cooking Kit Bolt-On Handle Assembly Shelf Pedestal Base Pyro Cage Assembly XXL Pyro Cage Addendum Spark Arrestor Screen Bench Kit Assembly Monolith Tower...