Orders
How do I return an order?
RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@ProudPyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect...
Why was my order cancelled for suspected fraud?
For our mutual security, each credit/debit card and PayPal payment made on our website is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment method. In...
How are my items shipped?
Most of our products including the Pyro Tower and Pyro Burn Cages ship via UPS Ground. Smaller items like replacement hardware or covers for the PyroTower may ship via USPS. The pieces for the Monolith Fire Tower are too large to ship via UPS and...
How can I change my delivery address after an order has shipped?
After your order has shipped we are unable to change the delivery address for your package. However, FedEx and USPS offer options for intercepting your package during transit. FedEx Shipments FedEx provides a free and easy way to stop your package...
How do I track my order?
We usually ship orders in 1 week or less. As soon as UPS picks up the package, our shipping software will send you an automated email with the tracking information. If you didn't receive an email with the shipping notification and it's been more...
How long will it take to receive my order?
In-stock items usually ship within 1 week or less, depending on seasonal demands. Large orders or orders requiring freight shipping may take longer to ship. UPS Ground shipping reaches most places in 2-3 days. You can view the map below to...
I only received part of my order.
We're sorry for the trouble! Nearly every product we sell ships in multiple boxes to meet UPS requirements for size and weight. Unfortunately, UPS will sometimes deliver one package at a time. Our shipping labels are automated so it's highly...
FAQ
Do you ship orders to Canada?
Yes, we do ship to Canada! Unfortunately, due to the size and weight of our items there is a significant additional cost for us to ship to Canada so there is a Flat Rate Shipping Fee of $49 for orders that is automatically calculated during...
What is your Order Cancellation Policy?
In-stock items normally ship less than 48 hours after an order has been placed. Back-ordered items will usually ship within 1 week once order has been placed. We will accept cancellation of your order for items that have not shipped or that are on...
Where can I view your Privacy Policy?
PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email...
What does the Lifetime Warranty cover?
Pyro Tower products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or...
Where are your products made?
Everything we sell is made in the USA using American Steel. Most of our products are cut right here in Kansas, but if you're familiar with Kansas City where some of our items are cut, the city is split in half between Kansas and Missouri. The...
Where can I view the assembly instructions?
You can download a PDF version of the manuals and instructions here: Pyro Tower Pedestal Base Cooking Kit Bolt-On Handle Assembly Shelf Pedestal Base Pyro Cage Assembly XXL Pyro Cage Addendum Spark Arrestor Screen Bench Kit Assembly Monolith Tower...
Store Policies
Abusive Customers
Our company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an...
Privacy Policy
PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email...
Return and Refund Policy
RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@ProudPyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect...
Shipping Policy
Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates. Shipping...
Terms of Service
TERMS OF SERVICE ----- OVERVIEW This website is operated by Pyro Tower. Throughout the site, the terms “we”, “us” and “our” refer to Pyro Tower. Pyro Tower offers this website, including all information, tools and services available from this site...
Pyro Tower
Can I use the Pyro Tower on a wood or composite deck?
Yes, the Pyro Tower can safely be used on wood and composite decks. We do recommend that you use the Fire Screen and Spark Arrestors to prevent any wayward embers from escaping, and you should never leave a fire unattended. If burning in the...
Does the Pyro Tower Cover protect the Tower from the elements?
Our 100% polyester canvas covers are sized to perfectly protect your Pyro Tower and are built to endure extreme conditions. The heavy duty cover is water and mildew resistant and uses a superior solution dye process and UV treatment to extend the...
Does the Pyro Tower get hot on all sides?
While the Pyro Tower may only have an opening on the front, it gets plenty warm on all four sides. Our in-house testing has revealed that, on a 32 degree night with no wind, the Tower warms a 36" radius to the high 80's on the sides and rear and...
Does the Pyro Tower put out a lot of heat?
Yes, it does! One of the unique properties of the steel that we use to build the Pyro Tower is that it is extremely efficient and storing and radiating heat. Unlike an open fire pit, the Pyro Tower will absorb much of the heat from the fire and...
How hot does the Pyro Tower get?
We get this question a lot, and there's really no way to answer that fairly. The temperature varies greatly depending on the type, quantity, and quality of materials that are being burned. We recommend seasoned hardwood for the highest...
How often do I need to oil my Pyro Tower?
The frequency which you should oil your Pyro Tower varies greatly depending on temperature, precipitation, humidity, and the reason that you are oiling it in the first place. Places that are more damp year-round, such as those on the coast, will...
Is the Blaze Tower the same thing as the Pyro Tower?
Absolutely! We originally called our products the Blaze Tower and the Blaze Burn Cage. However, at the end of 2017 we received a cease-and-desist letter from Blaze Outdoor Products demanding that we change our name. Apparently they were concerned...
Is the Pyro Tower easy to assemble?
Yes! The entire Pyro Tower is assembled using just 5 pieces with the heaviest single piece weighing just 44 pounds and is easily handled by two people. The four Tower pieces are assembled using just 12 bolts and those pieces are attached to the...
Monolith Dimensions
Monolith Dimensions. Below is a screenshot showing the dimensions for the front/rear panel on the larger Monolith Fire Tower:.
Pyro Tower Opening Dimensions
Pyro Tower Opening Dimensions. Below is a screenshot of the dimensions for the top opening of the Pyro Tower. It's designed to easily accommodate standard 16" firewood logs. Longer pieces can be stacked in a "tee pee" fashion pointing upwards inside
What is the difference between polymerized linseed oil and boiled linseed oil?
Our standard metal finish on the Pyro Tower is a polymerized linseed oil. Linseed oil is a natural product that is pressed from the dried seeds of the flax plant (Linum usitatissimum) and is commonly called flaxseed or linseed oil. The flax plant...
What size firewood should I use in my Pyro Tower?
What size firewood should I use in my Pyro Tower?. Standard firewood size is 16." You can also stack pieces bonfire-style to get larger pieces of wood in the Tower, or cut them down to the size you need.
Where can I learn more about your "hand-oiled finish"?
Where can I learn more about your "hand-oiled finish"?. We have an entire page devoted to explaining our unique metal finish that you can view here.
Will the Pyro Tower rust?
The Patina Process It's important to understand the nature of raw steel and the unique ways in which it will age over time. Patina is a natural weathering process which occurs when metal is exposed to oxygen and moisture that will gradually change...
Pyro Cage
Are the feet on the Riser Base supposed to be a little loose?
One of the common questions we get about our Riser Bases are if the feet should be a little loose. The simple answer is yes. The steel sheets that our products are cut from are made within a range of tolerances - some are a little thinner while...
Can I order just a Lid or Riser Base for my Pyro Cage?
Yes! We have those items listed separately at the links below: Lid for Small, Medium, and Large Pyro Cage Riser Base for the Small, Medium, and Large Pyro Cage If you need the Lid or Riser for an XXL Pyro Cage, please contact us at...
Can I use gasoline or other accelerants to start a fire?
No - you should never use an accelerant to start a fire in a Pyro Cage. We've got years of experience burning in these cages and have never found it necessary, either. The most important thing to getting a good, clean burn is to make sure that...
Will the Pyro Cage rust?
It's important to note that our Pyro Cages are cut from Mild Steel, and are not made from Stainless Steel. We made this decision very deliberately because we were able to make a burn cage replacement that was nearly 2x thicker than the competition...
Will the Pyro Cage warp?
All metal expands when heated. We have carefully designed the Pyro Cages to minimize the warpage that can result when the metal is hot, but it does happen to varying degrees. When burning organic material like limbs and leaves the effect is less...