Pyro

Shipping PolicyOur website includes a &quot;Shipping Date Calculator&quot; that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates.&#xA0;Shipping confirmation emails are sent automatically once your packages are scanned into the shipping carrier&apos;s system. This email will contain package tracking information so you will know how many packages are in transit and when they are estimated to be delivered. Some orders require multiple shipments or multiple carriers to complete &#xA0;By default we do not require a signature for shipments so you won&apos;t have to be home to sign for the package.&#xA0;If you live in a location where your deliveries may not be secure please use the tracking information to make sure someone is home to receive the shipment.&#xA0;We are not responsible for incorrect shipping addresses provided at checkout.&#xA0;Missing items or lost shipments must be reported within 24 hours of delivery.&#xA0;Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@proudpyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates.
Shipping confirmation emails are sent automatically once your packages are scanned into the shipping carrier's system. This email will contain package tracking information so you will know how many packages are in transit and when they are estimated to be delivered. Some orders require multiple shipments or multiple carriers to complete 
By default we do not require a signature for shipments so you won't have to be home to sign for the package. If you live in a location where your deliveries may not be secure please use the tracking information to make sure someone is home to receive the shipment.
We are not responsible for incorrect shipping addresses provided at checkout. 
Missing items or lost shipments must be reported within 24 hours of delivery. Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Pyro via e-mail at info@proudpyro.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Shipping Policy

Store Policies

How do I return an order?

Why was my order cancelled for suspected fraud?

How are my items shipped?

How can I change my delivery address after an order has shipped?

How do I track my order?

How long will it take to receive my order?

I only received part of my order.

Orders

Do you ship orders to Canada?

What is your Order Cancellation Policy?

Where can I view your Privacy Policy?

What does the Lifetime Warranty cover?

Where are your products made?

Where can I view the assembly instructions?

Abusive Customers

Privacy Policy

Return and Refund Policy

Terms of Service

Can I use the Pyro Tower on a wood or composite deck?

Does the Pyro Tower Cover protect the Tower from the elements?

Does the Pyro Tower get hot on all sides?

Does the Pyro Tower put out a lot of heat?

How hot does the Pyro Tower get?

How often do I need to oil my Pyro Tower?

Is the Blaze Tower the same thing as the Pyro Tower?

Is the Pyro Tower easy to assemble?

Monolith Dimensions

Pyro Tower Opening Dimensions

What is the difference between polymerized linseed oil and boiled linseed oil?

What size firewood should I use in my Pyro Tower?

Where can I learn more about your "hand-oiled finish"?

Will the Pyro Tower rust?

Pyro Tower

Are the feet on the Riser Base supposed to be a little loose?

Can I order just a Lid or Riser Base for my Pyro Cage?

Can I use gasoline or other accelerants to start a fire?

Will the Pyro Cage rust?

Will the Pyro Cage warp?

Pyro Cage

Shipping PolicyUpdated 3 months ago